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Shipping Policy
1. General Information
At Snuggly Companions, we strive to provide you with high-quality pet products delivered promptly and reliably. This Shipping Policy outlines the terms and conditions for the shipping and delivery of our products. By placing an order with us, you agree to the terms set forth below.
2. Shipping Locations
We currently ship to addresses within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping
3. Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during peak seasons or holidays, processing times may be longer.
4. Shipping Methods and Delivery Times
We offer the following shipping options:
4.1 Standard Shipping
•Delivery Time: 3-7 business days
•Cost: Calculated at checkout based on the weight and dimensions of the package and the delivery address.
4.2 Expedited Shipping
•Delivery Time: 2-3 business days
•Cost: Calculated at checkout based on the weight and dimensions of the package and the delivery address.
4.3 Overnight Shipping
•Delivery Time: 1 business day
•Cost: Calculated at checkout based on the weight and dimensions of the package and the delivery address.
5. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the delivery address. The total shipping cost will be displayed at checkout before you complete your purchase
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website
7. Shipping Delays
While we strive to ensure timely delivery of your order, delays may occur due to factors beyond our control, such as carrier delays, inclement weather, or supply chain disruptions. We are not responsible for shipping delays caused by the carrier or other external factors.
8. Damaged or Lost Packages
8.1 Damaged Packages
If your package arrives damaged, please contact us immediately at support@snugglycompanions.com with your order number and photos of the damaged item(s) and packaging. We will work with you to resolve the issue.
8.2 Lost Packages
If your package is lost or has not arrived within the expected delivery time, please contact us at support@snugglycompanions.com. We will assist you in tracking down the package and, if necessary, file a claim with the carrier.
9. Incorrect Addresses
Please ensure that all shipping information is accurate and complete. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have provided an incorrect address, please contact us immediately. If the order has not yet shipped, we may be able to update the address. If the order has already shipped, we will do our best to assist you, but additional charges may apply.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy](link to return policy).
9. Incorrect Addresses
Please ensure that all shipping information is accurate and complete. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have provided an incorrect address, please contact us immediately. If the order has not yet shipped, we may be able to update the address. If the order has already shipped, we will do our best to assist you, but additional charges may apply.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy](link to return policy).
11. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at: Snuggly Companions Email: support@snugglycompanions.com Phone: (301)458-0836.
By placing an order with Snuggly Companions, you acknowledge that you have read, understood, and agree to this Shipping Policy